Centre Info

Services

Our team at Foyleside are dedicated to continuing to be the industry leader in providing the very best of customer service in the country. Foyleside won the Retail Customer Focus Award in 2013 and 2014 and also received the Park Mark Safer Parking Award from the British Parking Association in 2015.

We pride ourselves in making sure that our shoppers are well looked after and have everything they need under one roof. With this in mind we have recently added to our portfolio of services.

Not only do we have a fully trained customer service team of 80 individuals who offer a welcome smile and assistance, the centre now offers a range of additional services ensuring the greatest shopping experience.

We offer the following services completely free, Click & Collect, Stylist, phone charging, customer Wi-Fi, a concierge service and Paypoint service is now available at our Customer Service Desk. In addition we have Shop Mobility including a sighted guide shopping service. We are delighted to offer the very best customer service and a warm welcome to all of our shoppers.

Foyleside are delighted to be able to offer our shoppers a Free Click & Collect service.

click

HOW IT WORKS:

1. Simply register your details at our customer services Desk Level 2 for our free collection service

2. Use Foyleside as your delivery address when making a purchase on the internet from any internet retailer

3. Collect your delivery in Foyleside at your convenience after you receive an email confirmation from Foyleside

Click Here for full Terms and Conditions.

Testimonial:

“I have used the service since it has been inaugurated, a total of 6 times. I find it a simple and efficient way of receiving parcels through the mailing system. I use Ebay regularly and I am able to take advantage of the free postage service offered by most Ebay sellers which would not be available if a package is sent to an address in the Republic.

The service I have received to date has been excellent and I hope that it continues.

Well Done to the Click and Collect team”

Is your phone running out of battery? Don’t worry we have the solution right here in the centre and it’s FREE.

mobile

How it works:

  • Visit the Charge Box station on Level 3 at the entrance to the Food Quarter
  • Place your phone in to one of the secure lockers and connect it to the relevant charger
  • Close and lock the door
  • Take the key out and return 30 minutes later to collect your phone which is now charged

Compatible with all smartphones.

If you have got a bit carried away with the shopping and have more bags than you can handle, or have bought some bulky heavyweight items, let us help you to your car.

conceirge

Our Customer Service team are on hand with our new Concierge Service which will take the weight off you.

To enquire or to get some assistance, just call to our Customer Service Desk on Level 2.

Foyleside Shopping Centre has welcomed their very own FREE Centre Stylist Service. Whether you are looking for the perfect little black dress or just a few key items for this season, Joanna will help you find exactly what you are looking for within Foyleside’s fantastic retail offering.
Take the stress out of shopping and relax in our very own Style Pod located on Level 4 outside DV8. To book an appointment, click here

free-style-service

Just pop in and pay the convenient way at Foyleside. PayPoint lets you pay bills, transfer money and top up your mobile phone. Our full range of PayPoint facilities at Foyleside include:

payment

  • Electricity top-up
  • Gas top-up
  • Mobile phone top up across all networks
  • Money transfer via Western Union
  • Translink travel card top-up
  • TV licence payment
  • Digital Vouchers
  • Other household bill payments

mobilityWhat is Shopmobility ?
Shopmobility Foyle is a community service which lends manual wheelchairs, rollators (walking aids with seats) and mobility scooters to people with limited mobility to shop in the Shopping centres and access the city centre.

The Shopmobility hire service is available for: Anyone who has a mobility problem whether it is temporary or permanent. It’s for people who want to get out and about independently. Equipment hire is also available to visitors to the city who require mobility support to access the full amenities on offer.

When can I use Shopmobility services?
Wheelchairs and scooters are available for hire during Shopmobility office hours, 9-5pm Monday to Friday. (Check in advance for Bank Holiday hires)

Equipment needed outside of office hours is available to hire only by booking the service in advance at the Shopmobility office.

Who can use Shopmobility? 
If you wish to use the scheme you will need to register as a member by completing an application form. You can choose which piece of equipment best suit your needs. Training will be provided by Shopmobility staff on safe use of the equipment. You will be issued with your membership card for future visits.

How much does it cost?
There is no charge for this service, although we welcome all voluntary donations to support the running costs.

How do I get to the Shopmobility unit?
If you require transport services, Bridge Accessible Transport can provide services from your front door to the shopping centre.

If you travel by car and require parking facilities close to the Shopmobility unit, we can direct you to the available disabled bays.

Shopmobility staff can meet you in the car-park to deliver and collect mobility equipment during office hours only. Our office is located on the ground floor, Level One in Foyleside Shopping Centre.

Contact Information
Shopmobility Office
Tel: 028 7136 8623 9-5pm Monday to Friday
Mobile: 07821511493 (Mary)
Email: info@shopmobilityfoyle.com

Shopmobility Management Office & Transport Services
Tel: 028 7126 7555 (Paula)
Email: paula.@bridgetransport.co.uk

A lost property service is available at Foyleside Shopping Centre. Either visit Customer Services or call 028 71 377575 if you have either lost or found an item.

Our two multi-story car parks provide approximately 1500 parking spaces with a specialist coach park facility to cater for up to eight coaches. With disabled parking and parent and child bays also available.

Foyleside Car Park Opening Times:

East
Mon & Tues 7.30 am – 7.00 pm
Wed, Thurs, Fri, Sat 7.30 am – 11.30 pm (for Theatre Parking)
Sun 11.30 am – 7.00 pm

West
Mon & Tues 7.30 am – 7.00 pm
Wed, Thurs, Fri 7.30 am – 10.00 pm
Sat 7.30 am – 8.00pm
Sun 11.30 am – 7.00 pm

ValetYou Shop, We Shine!

Located at level 1A in our east & west car parks.

Screen Wash Refill – £2.50
Wash & Chamois – £5
Wash & Vac – £13
Wash & Hand Glaze – £25
Mini Valet – £25
Maxi Valet – £40
Interior Shampoo – £40
The Works – £80

No Booking Necessary. Machine polishing available – Ask for details.

We sell tickets for Martin McCrossan walking tour.

Please check out their website if you require any more detail for these tours – http://derrycitytours.com

You can check the balance of any existing Foyleside Gift Card

See More on our Gift Card Page

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