At Foyleside Shopping Centre, we are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, social media platforms, and attend our events. By accessing or using any of these platforms, you consent to the terms of this Privacy Policy.

How we collect your data

  • Personal Information

We may collect personal information such as your name, email address, phone number, postal address, and other relevant details when you voluntarily provide it to us. This may occur when you sign up for newsletters, participate in competitions or promotions, or communicate with us via our platforms.

  • Automatic Data Collection

When you visit our website or interact with our social media platforms, we may automatically collect certain information about your device, browsing actions, and patterns. This information may include your IP address, browser type, operating system, referring URLs, and other usage data. We may use cookies, web beacons, and similar technologies to collect this information.

How We Keep Your Data Secure?

We maintain a secure database to store your information. Once your data is stored in the database, Foyleside will not transmit it over the Internet unless necessary. In the event that transmission becomes necessary (such as for off-site backup purposes), we will ensure that the data is sent in an encrypted form to maintain its security. Foyleside and a specialised third-party security monitoring company continuously monitor the security measures in place to safeguard your information.

How we use your information

  • Providing Services

We use the information collected to provide you with the services you request, such as responding to queries, delivering newsletters, processing orders, and competitions. This includes sending you important updates and announcements related to our services.

  • Marketing and Communication

When you participate in a competition, or register for an event, we may request your consent to use your information for marketing purposes. By opting-in, you provide us with the lawful basis to send you marketing communications through email, telephone or SMS. If you decide that you no longer want to receive these communications, you can easily unsubscribe by either clicking the unsubscribe link provided in the email or by sending us an email expressing your preference to unsubscribe.

  • On-Site Events

When capturing on-site photography at centre events, we prioritise the privacy and rights of individuals. Prior to taking photographs, we will seek explicit consent from individuals or ensure that clear signage is in place to inform attendees about the photography activities and provide them with an opportunity to opt-out if they do not wish to be photographed. The photographs taken may be used for promotional purposes, including on our website and social media platforms, with the intention of showcasing the enjoyable experiences at our events. If you have any concerns or would like further information about our approach to data protection in relation to event photography, please do not hesitate to contact us.

  • Improving Our Platforms

We may use the information collected to analyse trends, track usage patterns, and enhance the functionality and performance of our website and social media platforms. This helps us improve our services and provide a better user experience.

  • Legal Compliance and Protection

We may use and disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also do so to protect our rights, privacy, safety, or property, as well as those of our users or the public.

  • Cookies

Foyleside employs cookies and similar technologies when you utilise our Online Services. Cookies refer to text files that are placed on your computer to gather standard internet log information and visitor behaviour data. These cookies allow us to track the usage of our website and generate statistical reports on website activity. You have the option to accept or decline cookies. If you prefer, you can usually adjust your browser settings to decline cookies. To obtain additional information about cookies, including how to view the cookies that have been set, we recommend visiting websites such as or

  • Management of Our Centre

As part of our centre’s operations, we may gather information about incidents and accidents that take place, as well as employing CCTV and other security measures to ensure both your safety and ours. For more details regarding how we utilise your personal data for these purposes, your rights concerning the data, and the duration for which we retain the information, please reach out to the centre. This notice also encompasses information on exclusion orders.

Sharing of Information

  • Third-Party Service Providers

We may engage third-party service providers to perform various functions on our behalf. These providers may have access to your personal information only as necessary to perform their services and are contractually obligated to maintain the confidentiality and security of your information.

  • Legal Requirements and Safety

We may share your personal information when required by law or if we believe in good faith that such disclosure is necessary to protect our rights, safety, or property, as well as to comply with legal obligations, court orders, or government requests.

  • Business Transfers

If Foyleside Shopping Centre undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymise your information once it is no longer needed.

Your Rights

You have certain rights regarding your personal information under the GDPR. These include the right to access, rectify, restrict, or delete your information. You also have the right to withdraw consent for certain processing activities and the right to lodge a complaint with a supervisory authority. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided below.

Children’s Privacy

Foyleside does not seek to collect Personal Information about children through our website and we are committed to protecting the privacy of visitors under the age of 18.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will provide notice of any significant changes by posting a prominent notice on our website or by other means as required by law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Foyleside Shopping Centre

Address:  Orchard Street, Derry, Co.Londonderry, BT48 6XY


Phone: 028 71 377575

Please allow up to 30 days for us to respond to your inquiries.

By continuing to use our website, social media platforms, or attending our events, you acknowledge that you have read and understood the terms of this policy.