Our team at Foyleside are dedicated to continuing to be the industry leader in providing the very best of customer service in the country.
We pride ourselves in making sure that our shoppers are well looked after and have everything they need under one roof. With this in mind we have recently added to our portfolio of services.
Not only do we have a fully trained customer service team of 80 individuals who offer a welcome smile and assistance, the centre now offers a range of additional services ensuring the greatest shopping experience.
We offer the following services completely free, customer Wi-Fi, a concierge service and sensory support is now available at our Customer Service Desk. In addition we have Shop Mobility available from the Customer Service Desk on Level 3. We are delighted to offer the very best customer service and a warm welcome to all of our shoppers.
The Sensory Room is currently being relocated and something exciting coming soon. Watch this space!
The new adult changing toilets are wheelchair accessible and offer a height-adjustable adult-sized changing bench, a ceiling track hoist, and plenty of space for carers. Our Foyleside Customer Service Assistants are on site to direct you to this facility.
Foyleside have their own service at the Customer Service Desk on Level 3.
This is for use within the Shopping Centre.
For requirements outside of this:
What is Shopmobility ?
Shopmobility Foyle is a community service which lends manual wheelchairs, rollators (walking aids with seats) and mobility scooters to people with limited mobility to shop in the Shopping centres and access the city centre.
The Shopmobility hire service is available for: Anyone who has a mobility problem whether it is temporary or permanent. It’s for people who want to get out and about independently. Equipment hire is also available to visitors to the city who require mobility support to access the full amenities on offer.
When can I use Shopmobility services?
Wheelchairs and scooters are available for hire during Shopmobility office hours, 9-5pm Monday to Friday. (Check in advance for Bank Holiday hires)
Equipment needed outside of office hours is available to hire only by booking the service in advance at the Shopmobility office.
Who can use Shopmobility?
If you wish to use the scheme you will need to register as a member by completing an application form. You can choose which piece of equipment best suit your needs. Training will be provided by Shopmobility staff on safe use of the equipment. You will be issued with your membership card for future visits.
How much does it cost?
There is no charge for this service, although we welcome all voluntary donations to support the running costs.
How do I get to the Shopmobility unit?
If you require transport services, Bridge Accessible Transport can provide services from your front door to the shopping centre.
If you travel by car and require parking facilities close to the Shopmobility unit, we can direct you to the available disabled bays.
Shopmobility staff can meet you in the car-park to deliver and collect mobility equipment during office hours only.
Contact Information
Shopmobility Office
Tel: 028 7136 8623 9-5pm Monday to Friday
Mobile: 07821511493 (Mary)
Email: info@shopmobilityfoyle.com
Shopmobility Management Office & Transport Services
Tel: 028 7126 7555 (Paula)
Email: paula.@bridgetransport.co.uk
Enhancing Your Experience: Sensory Support at Foyleside
At Foyleside, we are committed to creating an inclusive and welcoming environment for all our visitors. We are pleased to offer a range of sensory support services to ensure everyone can enjoy their time with us.
– Ear Defenders: Available to rent free of charge, providing noise reduction to help manage sensory overload.
– Sensory Bags: Equipped with tools to aid sensory regulation, making it easier to navigate and enjoy our spaces.
– Sensory Room: A dedicated space designed for relaxation and sensory relief, offering a calming environment for those who need a break.
Our goal is to make your visit as comfortable and enjoyable as possible. Please visit our customer service desk or speak to a member of staff to access these services.
A lost property service is available at Foyleside Shopping Centre. Either visit Customer Services or call 028 71 377575 if you have either lost or found an item.
Our two multi-story car parks provide approximately 1500 parking spaces with a specialist coach park facility to cater for up to eight coaches. With disabled parking and parent and child bays also available.
You Shop, We Shine!
The Valet Centre is based in WEST car park on level 1A.
Services
Mini Valet: £43
Maxi Valet: £85
Interior Shampoo: £85
The Works Valet: £130
To book: Send a message on Facebook (Valetcentrefoyleside) or phone 02871165779. Bookings are guaranteed. Alternatively, call into The Valet Centre at Foyleside West Car Park, Level 1A.
You can check the balance of any existing Foyleside Gift Card.
See More on our Gift Card Page.
Gift Card T&Cs
- Gift Cards are valid for 12 months from time of purchase.
- No change will be given if used in a part payment, but any unused balance will remain on the Gift Card for future purchases.
- The Gift Card balance cannot be exchanged for cash or redeemed against the purchase of another card.
- Please note that Foyleside Gift Cards cannot be used in Hays Travel (Frasers is not part of Foyleside).
- Foyleside Shopping Centre does not accept any liability for lost, stolen, or damaged Gift Cards.
- Foyleside Shopping Centre reserves the right to update and change the terms and conditions of our Gift Cards at any time.
- Gift cards can be used to purchase another gift card within the 12 months so that the expiry time can be extended for another 12 months.
- Once expired, we are unable to help.