To ensure a safe, welcoming, and enjoyable environment for all our visitors, Foyleside Shopping Centre operates the following policies:

CONDUCT & BEHAVIOUR

  • No Smoking is permitted anywhere inside the shopping centre or within the car parks.
  • No Vaping or Use of Electronic Cigarettes is allowed within the centre premises.
  • No Loitering – all visitors are expected to shop or access services with purpose.
  • No Running, Skateboarding, or Use of Bikes, Scooters or E-Scooters inside the centre.
  • Appropriate Dress Code – no hoods up within the centre.

ANIMALS

  • No Dogs or Pets are allowed in the centre, except for registered assistance dogs.
    • Assistance dogs must be clearly identifiable and covered by appropriate public liability insurance.
    • You may be requested to lift any suitable animals into your arms for your duration of the visit.

SECURITY & MONITORING

  • CCTV Monitoring is in operation throughout all areas of the centre
    • Footage may be used for safety, security, and crime prevention purposes.

FACILITIES

  • Our toilets and baby changing areas are cleaned and maintained regularly. Please note these facilities may be attended by both male and female staff.
  • Lost Property – enquiries should be directed to our Customer Services Desk on Level 3

ADDITIONAL POLICIES

  • Alcohol Consumption is not permitted
  • Commercial Activity, including leafleting, busking, or promotional activity, is not permitted without prior written consent from centre management.
  • Photography and Filming inside the centre requires authorisation in advance. Casual personal photography is permitted, but must not interfere with other visitors or tenants.

CHILDREN & YOUNG PERSONS

  • Children under 15 must be accompanied by an adult at all times.
  • School groups or youth groups can notify the centre in advance if attending in large numbers.

ANTI-SOCIAL BEHAVIOUR

  • Foyleside has a zero tolerance policy toward abusive, threatening, or anti-social behaviour towards staff, customers, or tenants.
  • Individuals displaying aggressive behaviour may be asked to leave or reported to the PSNI.

FIRE SAFETY

  • In the event of a fire alarm, all visitors must follow staff instructions and evacuate the building promptly.
  • Fire exits must be kept clear at all times – do not obstruct them with prams, shopping bags, or personal items.

USE OF ESCALATORS & LIFTS

  • Prams, wheelchairs, and mobility scooters must use lifts, not escalators, for safety reasons.
  • Children must be accompanied when using lifts or escalators.

UNATTENDED ITEMS

  • Unattended bags or parcels may be treated as suspicious and reported to security or the PSNI.

EMERGENCY PROCEDURES

  • The centre has trained staff to deal with emergencies. Follow all public address announcements and instructions in the event of an incident.